Shipping policy

Shipping Policy

Last updated: 2/2/2025

We’re committed to delivering your orders quickly, safely, and reliably—whether you’re located in Greece or anywhere across Europe. Please read the details below to understand our shipping practices, timelines, and responsibilities.

1. Shipping Destinations

We proudly ship throughout Greece (where our headquarters are located) and the following European countries:

  • European Union (EU) Member States
    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

  • Other European Countries
    United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Monaco, Andorra, San Marino, and Vatican City

If your country in Europe isn’t listed or you’re unsure whether we ship to your location, please reach out to our customer support team at info@elysium-essence.com before placing your order.

2. Shipping Rates

  • Flat Shipping Rate: We offer a flat shipping rate of 15 EUR for all orders, regardless of weight or destination within the countries listed above.

3. Delivery Times

  • Within Greece: Orders typically arrive 2–5 business days after dispatch.
  • Rest of Europe: Orders generally arrive 5–9 business days after dispatch.

Please note that delivery times are estimates and can vary due to external factors such as customs inspections, weather conditions, or local courier delays. We do our best to ensure timely shipping and will keep you informed if any unexpected delays occur.

4. Duties and Taxes

  • EU Shipments: If you’re located within the European Union, you will not be charged additional duties or import taxes upon receiving your order.
  • Non-EU European Countries: For countries outside the EU (e.g., United Kingdom, Switzerland, Norway, etc.), any customs duties, import taxes, or fees that may apply are the buyer’s responsibility. We have no control over these charges and cannot predict what they may be. If you’re unsure about the potential fees, please check with your local customs office before placing an order.

5. Order Processing and Dispatch

  • Order Confirmation: Once your order is placed, you will receive an email confirming that we have received it.
  • Processing Time: We typically process orders within 1–2 business days. During peak seasons or holidays, processing may take slightly longer.
  • Dispatch Confirmation: You will receive a confirmation email with tracking information (if available) once your order has been shipped.

6. Tracking Your Order

Whenever possible, we provide tracking information so you can monitor your shipment’s progress. Tracking details will be included in your shipping confirmation email. If you have questions about your shipment status, please contact us at info@elysium-essence.com

7. Address Accuracy

Please double-check that all shipping information (especially the recipient’s name, address, and contact details) is correct before finalizing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Returns and Exchanges

For information on returns, exchanges, or refunds, please refer to our Return Policy or contact our support team.

9. Contact Us

Should you have any questions or special requests related to shipping, don’t hesitate to reach out:

  • Email: info@elysium-essence.com
  • Business Hours: Monday-Saturday: 8am - 6pm

Thank you for choosing us! We appreciate your trust and look forward to serving customers across Greece and the rest of Europe with reliable, transparent shipping. If you have any further questions, feel free to contact our customer support team at any time