Terms of service

Terms of Service

Last updated: [2/2/2025]

Welcome to Elysium Essence (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website [www.elysium-essence.com] (the “Site”), as well as any purchases you make from us online or offline. By visiting our Site or purchasing our products, you agree to be bound by the following Terms. If you do not agree to all these Terms, you may not access or use our services.

1. Acceptance of Terms

By accessing or using our Site and/or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms in their entirety. If you do not agree, please do not use our Site or purchase our products.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Site or purchase our products. By using our Site, you represent and warrant that you meet these requirements.

3. Product Information

3.1 Candle Safety and Usage

Our candles are hand-crafted with high-quality materials and are intended for safe use. However, you agree to follow all safety instructions and guidelines provided with the product, including but not limited to:

  • Never leaving a burning candle unattended.
  • Keeping candles away from drafts, pets, and children.
  • Following the recommended burn times and wick trimming instructions.

The Company assumes no liability for any damages or injuries resulting from misuse or negligence in candle usage.

3.2 Product Descriptions

We strive to be as accurate as possible in describing and displaying our products. However, slight variations in color, scent strength, or appearance may occur due to the handmade nature of our products. We do not guarantee that the colors or scents displayed on your device will be entirely accurate.

4. Orders and Payment

4.1 Placing an Order

When you place an order on our Site, you agree that all information you provide is true, accurate, and complete. You also agree to promptly update your account and other information, including your email address, payment details, and shipping address.

4.2 Pricing

All prices listed on our Site are in [currency, e.g., EUR or USD] unless otherwise specified, and exclude any applicable taxes or shipping fees. We reserve the right to modify our prices at any time without prior notice.

4.3 Payment Methods

We accept various payment methods as indicated on our Site (e.g., credit cards, PayPal, etc.). By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your purchase.

5. Shipping and Delivery

We ship throughout Greece and the rest of Europe under the terms outlined in our Shipping Policy (which is incorporated into these Terms by reference). Estimated shipping times are provided for convenience only and are not guaranteed. We are not responsible for delays caused by customs, carrier issues, or other external factors beyond our control.

6. Returns and Refunds

Please review our Return Policy (also incorporated by reference) for details on returns, exchanges, and refunds. We reserve the right to refuse a refund or exchange if the returned product is damaged, used, or not in its original packaging, except as required by law.

7. Intellectual Property

All content on our Site, including but not limited to text, images, graphics, logos, trade names, product names, and software, is the exclusive property of Elysium Essence or its licensors. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without our express written permission.

8. User Conduct

When accessing or using our Site, you agree not to:

  • Violate any applicable local, state, national, or international laws or regulations.
  • Infringe upon or violate our intellectual property rights or the rights of others.
  • Upload or transmit malicious code or software that could harm the functionality of the Site or other users’ devices.
  • Collect or track personal information of others without proper authorization.

9. Disclaimer of Warranties

Our products and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that your use of our services will be uninterrupted, timely, secure, or error-free.

10. Limitation of Liability

To the maximum extent allowed by law, Elysium Essence shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of (or inability to use) our Site or products, even if we have been advised of the possibility of such damages. In jurisdictions that do not permit the exclusion or limitation of certain damages, our liability shall be limited to the fullest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Elysium Essence its officers, directors, employees, contractors, affiliates, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site or our products.

12. Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide products or services to you shall be governed by and construed in accordance with the laws of Greece, without regard to conflict of law principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Athens.

13. Changes to These Terms

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates and changes on our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site following the posting of any changes constitutes acceptance of those changes.

14. Termination

We may terminate or suspend your access to our Site at any time, without prior notice or liability, for any reason whatsoever. The obligations and liabilities of the parties incurred prior to termination shall survive termination.

15. Entire Agreement

These Terms and any policies or operating rules posted by us on our Site or in respect to our products constitute the entire agreement and understanding between you and Elysium Essence and govern your use of our Site and purchases, superseding any prior or contemporaneous agreements, communications, or proposals.

16. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

  • Elysium Essence
  • Email: info@elysium-essence.com

Thank you for choosing Elysium Essence. We appreciate your support and look forward to providing you with exceptional candles and service